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The nationwide data exchange system Datahub accelerates the flow of information and improves customer service

17.02.2022 / Last updated 24.02.2022 08:44

In February 2022, a centralized Datahub data exchange system for the retail electricity market will be introduced in Finland. The aim of the centralized data exchange system is to clarify and streamline processes and improve customer service.

The Datahub system is used to store information about all of the electricity locations of use in Finland, such as homes, properties, companies and industrial plants, as well as customer, contract, and metering data needed for customer service in the electricity retail market. Approximately 100 electricity providers and 80 distribution network companies will use this shared data exchange system.

The centralized data exchange system streamlines processes, simplifies and accelerates the exchange of data between the parties, and stands out to customers as a smoother service. Datahub also enables the development of new types of services and applications, for example, in relation to energy saving or consumption monitoring.

How does the change affect the customer?

All of the places of electricity use in Finland have a unique identifier that indicates where the electricity is used. With the new unified approach, place of use IDs will change to new GSRN (Global Service Relationship Number) identifiers. The new identifier facilitates changing providers and unifies processes. The change does not require our customers to take any actions, as the identifier will be changed to your contract information automatically. In the future, the new 18-character place of use ID can be seen on the invoice and in the Energiatili service.

The data stored in the Datahub system can be viewed via the customer service portal as of March 15, 2022. The suomi.fi secure login system will be used to log in to the service.

Additional information about Datahub

Current information about Datahub has been collected in Oulun Energia’s website’s new Datahub page.

Datahub is managed by Fingrid Datahub Oy, a subsidiary of Fingrid. More information about Datahub on Fingrid's website.