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Privacy statements

Privacy statements

Oulun Energia's dark blue O symbol.

Privacy Policy statement for customers Privacy Policy statement for stakeholders Privacy statement for job applicants Marketing Privacy Policy

Customer service | Oulu

Mon–Thu 8 a.m.–4 p.m. and Fri 9 a.m.–4 p.m.
Invoice advicing: Mon–Fri 8 a.m.–8 p.m.
24/7: MyRopo

Oulun Energia Sähköverkko Oy
call+358 8 5584 3220 (MCC/LNC)
asiakaspalvelu.sahko@oulunenergia.fi

Oulun Energia Oy, district heating
call+358 8 5584 3221 (MCC/LNC)
asiakaspalvelu.lampo@oulunenergia.fi

Electric cable and district heating maps
Map order form

OE Digital Service is available 24/7
Log in to OE Digital Services

Customer service | Kemi

Mon–Fri 9 a.m.–11 a.m. and 12 p.m.–3 p.m.

Electricity, Water and District Heating
call+358 20 742 8205 (MCC/LNC)
asiakaspalvelu.kenve@oulunenergia.fi

Invoice advicing
Billing: Mon–Fri 8 a.m.–8 p.m.
Reminder and debt collection letters:
Mon–Fri 8 a.m.–6 p.m.
call+358 9 4246 1342 (MCC/LNC)

Contact information

Oulun Energia Oy
Solistinkatu 4
PO Box 116, 90101 Oulu

Business ID: 0989376-5

Info
call+358 8 5584 3300
info@oulunenergia.fi

OE Digital Service is available 24/7
Log in to OE Digital Services

24-hour on-call fault service

Fault reports | Oulu

Electricity
call+358 8 5584 3222

District heating
call+358 8 5584 3425

Fault reports | Kemi

Electricity
call+358 20 366 040

District heating
call+358 40 511 5722

Water
call+358 20 690 141

Cookie Policy Accessibility Statement Privacy Statements

© Oulun Energia Oy 2026

Customer service | Oulu

Mon–Thu 8 a.m.–4 p.m. and Fri 9 a.m.–4 p.m.
Invoice advicing: Mon–Fri 8 a.m.–8 p.m.
24/7: MyRopo

Oulun Energia Sähköverkko Oy
call+358 8 5584 3220 (MCC/LNC)
asiakaspalvelu.sahko@oulunenergia.fi

Oulun Energia Oy, district heating
call+358 8 5584 3221 (MCC/LNC)
asiakaspalvelu.lampo@oulunenergia.fi

Electric cable and district heating maps
Map order form

OE Digital Service is available 24/7
Log in to OE Digital Services

Customer service | Kemi

Mon–Fri 9 a.m.–11 a.m. and 12 p.m.–3 p.m.

Electricity, Water and District Heating
call+358 20 742 8205 (MCC/LNC)
asiakaspalvelu.kenve@oulunenergia.fi

Invoice advicing
Billing: Mon–Fri 8 a.m.–8 p.m.
Reminder and debt collection letters:
Mon–Fri 8 a.m.–6 p.m.
call+358 9 4246 1342 (MCC/LNC)

Contact information

Oulun Energia Oy
Solistinkatu 4
PO Box 116, 90101 Oulu

Business ID: 0989376-5

Info
call+358 8 5584 3300
info@oulunenergia.fi

OE Digital Service is available 24/7
Log in to OE Digital Services

24-hour on-call fault service

Fault reports | Oulu

Electricity
call+358 8 5584 3222

District heating
call+358 8 5584 3425

Fault reports | Kemi

Electricity
call+358 20 366 040

District heating
call+358 40 511 5722

Water
call+358 20 690 141

Cookie Policy Accessibility Statement Privacy Statements

© Oulun Energia Oy 2026