Network service products

The need for electricity is different for each user: one user makes do with low electricity consumption, another needs electricity to heat their home. For some users, electricity consumption varies according to the day and the season. For the distribution of electricity, you should choose the most suitable network service product for your own use. If necessary, please contact our customer service, and we will help you choose the right one for your needs!

As our customer, you can choose from four network service products according to your needs and consumption: standard tariff electricity, time-of-use electricity, seasonal electricity, or power electricity. Meanwhile, we are responsible for measuring your electricity consumption and forwarding the metering data to the electricity provider of your choice.

The choice of your network service product is based on your energy needs and the time of use. These, in turn, are affected by, for example, the heating method of the property.

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Standard tariff electricity

Time-of-use electricity

Seasonal electricity

Power electricity

Remote electricity reading

Your electricity consumption is metered with a remotely readable electricity meter. Hourly consumption data is automatically updated once a day in our customer information system. Your electricity invoices are based on actual consumption, and you can track your own consumption by the hour in your Energy Account.

Night-time loads are controlled by a random delay

We control night-time loads with a random delay. This prevents sudden changes in the network load, which may cause fuses to blow and lights to flash. Controls of night-time loads, such as the connections of hot water boilers and underfloor heating, are carried out with a 1 to 60 minute random delay from 10 p.m. to 11 p.m. Night-time loads turn off in the morning at 7 a.m. 

The delay will vary daily and will not affect the total amount of your invoice. A delay of less than an hour does not cause harm to the customer or the operation of their equipment. In time-of-day electricity, the lower nightly rate always starts at 10 p.m. and the daily rate at 7 a.m.

Electricity meter inspection request

The inspection of an electricity meter is free of charge if we find that the error is at least twice the accuracy class of the meter. Otherwise, we will charge a fee in accordance with the metering price list.

If the electricity invoice for the meter to be inspected is due before the inspection results are received, we ask that you pay the invoice in full. We will refund the portion of the invoice that turns out to be unjustified.

Electricity meter inspection request

If you suspect a measurement error, send us a request to check your electricity meter. After the inspection, we will provide you with an inspection report to find out if the meter has measured correctly according to its accuracy class. We will also inform you of any further action.