Network service products
The need for electricity is different for each user: one user makes do with low electricity consumption, another needs electricity to heat their home. For some users, electricity consumption varies according to the day and the season. For the distribution of electricity, you should choose the most suitable network service product for your own use. If necessary, please contact our customer service, and we will help you choose the right one for your needs!
As our customer, you can choose from four network service products according to your needs and consumption: standard tariff electricity, time-of-use electricity, seasonal electricity, or power electricity. Meanwhile, we are responsible for measuring your electricity consumption and forwarding the metering data to the electricity provider of your choice.
The choice of your network service product is based on your energy needs and the time of use. These, in turn, are affected by, for example, the heating method of the property.
Compare network service products
Standard tariff electricity
- The most common single-rate metered electricity network service product
- Suitable for detached houses, apartment buildings, and terraced houses, as well as holiday homes that do not have electric heating and consume less than 10,000 kilowatt hours per year.
- The fixed fee for the network service is staggered according to the fuse size, and the electricity distribution has only one price.
- Suitable for electrically heated detached and terraced houses, where electricity is used mainly at night, for example, for heating a water heater, and consumption is more than 10,000 kilowatt hours per year.
- Electricity metering is based on a daytime/night-time division.
- The fixed fee is staggered according to the fuse size, and there are two different distibution fees: daytime electricity from 7 a.m. to 10 p.m., and lower night-time electricity from 10 p.m. to 7 a.m.
- Best suited for customers who mainly use electricity during the summer and consume more than 10,000 kilowatt hours per year.
- The most typical users of seasonal electricity are service sector companies and farms with, for example, mechanical grain dryers.
- Metering is based on the time division between winter weekday/other times.
- The fixed fee is staggered according to the fuse size, and there are two different distibution fees: 1. Winter weekdays (including Saturdays and holiday eves) from November 1 to March 31 between 7 a.m. and 10 p.m. 2. Other times from November 1 to March 31 between 10 p.m. and 7 a.m., as well as at all times from April 1 to October 31. This price is cheaper.
- For customers with a fuse size greater than 63 A in the place of electricity use.
- The fixed fee is independent of the fuse size.
- Power consumption is measured as an hourly average and the active output is invoiced as a separate power fee, using the average of the two peak hours.
- There are two different distribution fees for power electricity: winter weekdays and other times, as with seasonal electricity.
- The network service fee depends on the amount of electricity delivered to the customer and the power demand, as well as the voltage level at which the customer has connected to the network.
Remote electricity reading
Your electricity consumption is metered with a remotely readable electricity meter. Hourly consumption data is automatically updated once a day in our customer information system. Your electricity invoices are based on actual consumption, and you can track your own consumption by the hour in your Energy Account.
Night-time loads are controlled by a random delay
We control night-time loads with a random delay. This prevents sudden changes in the network load, which may cause fuses to blow and lights to flash. Controls of night-time loads, such as the connections of hot water boilers and underfloor heating, are carried out with a 1 to 60 minute random delay from 10 p.m. to 11 p.m. Night-time loads turn off in the morning at 7 a.m.
The delay will vary daily and will not affect the total amount of your invoice. A delay of less than an hour does not cause harm to the customer or the operation of their equipment. In time-of-day electricity, the lower nightly rate always starts at 10 p.m. and the daily rate at 7 a.m.
Electricity meter inspection request
The inspection of an electricity meter is free of charge if we find that the error is at least twice the accuracy class of the meter. Otherwise, we will charge a fee in accordance with the metering price list.
If the electricity invoice for the meter to be inspected is due before the inspection results are received, we ask that you pay the invoice in full. We will refund the portion of the invoice that turns out to be unjustified.