We want to make it as easy and flexible as possible to pay your network service and district heating bills. We have put together this information pack to help make it as easy as possible for you to pay your bill.
Payment of the invoice
You can choose to receive your invoice either as an eco-friendly e-invoice, a company e-invoice, paper mail, or a direct payment. Your network service and district heating invoices can also be found in the Energy Account, where you can browse both open and paid invoices.
The advantage of e-invoicing compared to paper invoicing is that you will receive an e-invoice directly in your online bank. There are instructions for ordering an e-invoice at the end of this page.
To enable an e-invoice for a corporate customer, please provide our customer service with your company's e-invoice information.
The digital postbox Kivra is also available for private customers. When you register for the service, we will send the district heating and network service invoices to Kivra that you have previously received by mail
Direct payment is appropriate for a customer who does not have access to an online bank. You can arrange to enable direct payments with your bank.
The due date of your invoice is 14 days from the date of the invoice. You can choose to receive either four, six, or twelve invoices a year. Your choice of invoicing interval will be confirmed when you make the contract.
Payment period of the invoice
If you need a short additional payment period for the invoice, for 10 days after the due date, you can pay the invoice without a payment reminder fee and the related costs. If you need a payment period longer than that, please contact the customer service of our partner Ropo Capital to make a payment plan. We will send a reminder 14 days after the original due date with the added cost of the reminder and delay.
Do you have any questions about the bill?
If you need advice on paying the invoice or a longer payment period, our partner Ropo Capital will help you.
The telephone service is open on weekdays from 8 am to 8 pm, and Saturday from 10 am to 3 pm. You can also visit Ropo Capital's online service at www.ropo-online.fi.
For questions related to
the content of the invoice, such as contract or consumption information, you can contact our customer service.
Our telephone service is open Mon–Thu from 8 am to 4 pm, and Fri from 9 am to 4 pm.
Oulun Energia Sähköverkko Oy call 08 477000 (local network charge/mobile charges apply) sähköverkkopalvelut@aspa.oulunenergia.fi
Oulun Energia Oy, district heatcall08 5775110(local network charge/mobile charges apply) email@example.com
Did you know that you can view your billing and contract information for network service and district heat in the Energy Account? You can access the services available to your customer relationship free of charge by signing up for the service. You can register as a user by using your online banking credentials as identification or with the identification on your electricity or district heating bill. You can register at www.energiatili.fi.
Protect the environment by choosing an electronic invoice
E-invoicing is the easiest way to pay invoices in an online bank. The environment also thanks you when the invoice is no longer mailed to your home in paper form. All the information you need to pay your invoice is already on the e-invoice, so all you need to do is accept the payment. You can also set up an automatic payment for the e-invoice.
1. Make an e-invoice agreement in your own online bank. To make a contract, you need the name of the invoicer, your customer number, and your billing agreement number, which is located in the lower part of the renewed invoice.
2. Select the sender of the e-invoice and then select your invoices:
|Oomi Oy||Electricity invoice|
|Oulun Energia||District heating invoice|
|Oulun Energia Sähköverkko Oy||Network service invoice|
3. Please provide your customer number and billing agreement. You can find this information on your latest network service bill, district heating bill, or contract. You can also easily view the information in your Energy Account. For the network service invoice, use the billing agreement information on the network service invoice, and for the district heating invoice, use the billing agreement information on the district heating invoice.
4. Now you have a valid e-invoice agreement. In the future, you will receive invoices directly in your online bank, where you can check the itemisation, accept the invoice for payment, and, if necessary, change the invoice amount or due date. The change usually comes into force from the next invoice.