Description of customer data file

Description of file as required by section 10 of Personal Data Act (1999/523)

1. CONTROLLER
Oulun Sähkönmyynti Oy
Business ID: 1703296-5
Street address: Kasarmintie 6, 90130 Oulu, Finland
Postal address: PO Box 116, 90101 Oulu, Finland
Telephone: +358 10 287 7800
E-mail: osm@pohjoistavoimaa.fi

2. NAME OF FILE
Oulun Sähkönmyynti Oy, Customer Data File

3. PURPOSE OF THE PROCESSING OF PERSONAL DATA (PURPOSE OF THE DATA FILE)
Oulun Sähkönmyynti Oy, its shareholder companies (Haukiputaan Sähköosuuskunta, Kemin Energia Oy, Keminmaan Energia Oy, Raahen Energia Oy, Rantakairan Sähkö Oy, Tenergia Oy and Tornion Energia Oy), Oulun Energia Oy and its subsidiaries comply with good data processing practices and all legal obligations.

The purpose of the customer data file is to maintain electricity, power network and district heat customer accounts, to facilitate invoicing processes of the companies listed above, and to facilitate the development of their operations. 

4. INFORMATION CONTENT OF THE DATA FILE
General customer account data, such as customer name, personal identity number, invoicing data and the related contract and contact data, and any additional data specifically communicated by the customer. Access (log) data related to Northern Power websites and services therein may be accumulated in the personal data file as required for development of customer services. Telephone calls between customer and Oulun Sähkönmyynti Oy, its customer service, its shareholder companies, Oulun Energia Oy and its subsidiaries may be recorded for the purpose of verifying customer transactions and improving of service quality.

5. REGULAR SOURCES OF DATA
Network, electricity and district heat contracts, e-mail messages relating to the customer account and any additional data specifically communicated by the customer. Customer account data produced or supplied by Oulun Sähkönmyynti Oy and its shareholder companies, Oulun Energia Oy and its subsidiaries and their supply chain, including consumption and site data. Northern Power Internet site access (log) data. Verification and recording of customer transactions conducted over telephone.

6. REGULAR DISCLOSURES OF DATA
No data is disclosed to third parties with the exception of the following circumstances: data may be disclosed to Oulun Sähkönmyynti Oy's marketing data files, Oulun Sähkönmyynti Oy's subcontractors and service producers and to Oulun Energia Oy and its subsidiaries for the purpose of direct advertising, distance selling and other direct marketing activities of Oulun Sähkönmyynti Oy, its shareholder companies, Oulun Energia Oy, its subsidiaries and its partners, and for opinion polls, market research and comparable addressed communications. Data may also be disclosed to subcontractors of Oulun Sähkönmyynti Oy and its shareholder companies as well as Oulun Energia Oy and its subsidiaries when required for the purpose of maintaining customer accounts, with customer's express permission or at customer's request for a specific purpose. For purposes of debt collection, individual data records relating to service assignments may be disclosed to service providers. No information is disclosed outside the European Union and the European Economic Area.

7. PRINCIPLES OF THE PROTECTION OF THE DATA FILE
The data file is protected with personal user accounts and passwords. Only designated users with the right to access the data are able to access the data they administer. Backup copies of the personal data file are made at regular interval.

8. RIGHT OF ACCESS
All customers have the right to access the data on him/her in the personal data file as granted in section 26 of the Personal Data Act. Data stored in the data file is provided to the customer only in written form to the postal address in the customer's contact information record. Access to personal data may requested by appearing personally at the Oulun Sähkönmyynti Oy customer service, or by a personally signed document or other comparable verified method.

9. RIGHT TO PROHIBIT PROCESSING
All customers have the right to prohibit file controller from processing data on him/her for purposes of direct advertising, distance selling or other direct marketing activities, or for opinion polls, market research, public registers and genealogical research as granted in section 30 of the Personal Data Act. Prohibition notices shall be communicated to Oulun Sähkönmyynti Oy's customer service by telephone (+358 10 287 7800), e-mail (osm@pohjoistavoimaa.fi) or by post to Oulun Sähkönmyynti Oy, Customer service, PO Box 116, 90101 Oulu.