Report a problem

We monitor our heating and power distribution networks every hour of the day. Although our networks are very reliable, malfunctions may sometimes occur. Service interruptions are usually short and cause no serious impact. In case of service interruption wait calmly and keep an eye on the situation via our outage map.

If you cannot find the information you are looking for in our outage map or in our fault releases (in Finnish), you can call our fault service. If you live in a block of flats or a terraced house, first contact your property maintenance service or the property supervisor.

  • Power network faults, tel. 08 5584 3222
    Always report urgent problems and situations that may cause danger to health and safety by telephone. If you see, for example, streetlight cables hanging to the ground, an access door of a pylon open or that a tree has fallen on a power line, call the power network fault service immediately.
     
  • District heating network faults, 08 5584 3425
    In case of sudden equipment failure or acute heat distribution problem you can call our district heating fault service at all hours.

Order our fault service messages (free of charge)

A text message/e-mail service that provides information about planned service interruptions in your area is available free of charge via the energy account Energiatili. You will also receive a message when normal service is restored. Please note that the service is available only in Finnish.

You can request the service for one or more sites, and, based on the site's address, choose which messages you wish to receive, which channels (text message or e-mail) you wish to use and the times you wish to receive messages. The service is available for customers in Oulun Energia's district heating network and Oulun Energia Siirto ja Jakelu Oy's power distribution network.

Subscribe to the fault service messages by signing in to your energy account Energiatili.