Electricity and electricity contracts

Q: How much power does an electric sauna consume?
A: All electrical appliances have a power rating that indicates the amount of power in watts (W) drawn by the appliance. The amount of electrical energy (kWh) used by a given appliance can be calculated by multiplying the power rating with the time the appliance is used for. You can convert watts (W) to kilowatts (kW) by dividing the number of watts by one thousand.

Example: the power rating of an electric sauna is 6,000 W (6 kW), and it is switched on for one hour (1 h) to achieve the desired temperature. The amount of electrical energy used by the sauna is 6 kW x 1 h = 6 kWh. If your electricity price is €0.12/kWh, heating the sauna costs you 6 kWh x €0.12 = €0.72. When the sauna has reached the desired temperature, the temperature regulator activates and the sauna draws electricity only part of the time. The power is usually on and off for a roughly equivalent time. Over a period of one hour the sauna may, for example, draw power from the power distribution network for 30 minutes. In this case it consumes 3 kWh of electrical energy in an hour.

Q: How do I know how much electricity I need per year?
A: You can monitor your power consumption down to the hour via the reporting service of your energy account. You can also find an annual consumption estimate on your latest electricity bill.

Q: Which electrical repair and installation tasks can I perform without assistance?
A: As a general rule electrical installation works may only be performed by registered electricians. Certain small tasks, however, can be performed without assistance as long as you know how to do them right and safely. The most important thing is to always switch off the power using the main switch, by removing the fuses or by unplugging the electrical appliance before doing anything else.

Permitted do-it-yourself electrical installation tasks include:

  • Replacing a blown fuse and reactivating an automatic fuse that has tripped.
  • Connecting a lamp to a "sugar cube" screw terminal or a light socket.
  • Replacing a "sugar cube" screw terminal with a light socket and replacing a broken light socket.
  • Replacing light bulbs, starters and switches of appliance power cords.
  • Removing the covers of de-energised wall sockets and switches for purposes such as painting or wallpapering; replacing of broken sockets and switch covers.
  • Repairing or building a single-phase extension cable.
  • Replacing a damaged single-phase power cord and/or wall plug.
  • Repairing mechanical parts of electric appliances, such as replacing the external tubes of a washing machine.
  • Installing a home aerial.
  • Dismantling fully de-energised electrical installations.

Q: I cannot remember what kind of electricity contract I have. Where can I check it?
A: You can find this information on your contract confirmation. You can also contact our customer service.  

Q: Can I compare offers for power distribution network services?
A: You cannot change your power distribution network. You are always the customer of the local power company. Because building of competing power networks would be economically unwise, power distribution networks are so-called natural monopolies controlled by the Energy Authority. Power distribution network permits are granted for geographic areas where the network owner has the sole right to build power distribution networks and is responsible for providing power distribution network services to the population of the area. Power distribution network fees are also supervised by the Energy Authority.

Q: What do I have to do if I want to change my electricity contract into a fixed-term contract?
A: You can change your open-ended contract into a one- or two-year fixed-term contract at any time. Fixed-term contracts are in effect until their ending date, after which you can make a new contract. You can make an electricity contract easily by contacting our customer service.

Q: Are there any costs involved if I change my electricity provider?
A: Changing the electricity provider can be done free of charge once per year. If the customer changes the electricity provider more often, the power distribution network company is entitled to charge a fee according to the company's service price list.

Q: Does remote reading of my electricity meter affect my electricity contract or the choice of electricity providers available to me?
A: No. You can still choose your contract type and electricity provider without restrictions.

Q: My fixed-term contract is ending soon. What should I do?
A: We will send you a new offer before your contract ends. The letter we send you contains instructions how to accept the offer. If you do not want to renew your fixed-term contract, your contract continues automatically as a Sure Power (Varmavirta) contract. We recommend taking a look at the different contract types we have available.

Q: How can I end my electricity contract?
V: If you are moving house, please let us know approximately two weeks before. The ending date of your electricity contract can be no earlier than the last day you intend use electricity in your old home. Also remember that you cannot end your electricity contract retrospectively.

If you are changing your electricity provider, your new power company will cancel your current contract and take care of other practical matters related to the change. The contract's term of notice is two weeks. A fixed-term contract can be cancelled mid-term only in case of moving house.

Q: Can I make an electricity contract on my relative's or my tenant's behalf?
A: Contract law also applies to electricity and heat contracts. All persons of capacity are entitled to choose their contract partners and make the decisions concerning their contracts. Electricity contracts, like any other contracts, cannot be made on another person's behalf without express authorisation in writing.