Q: What should I do if there unexpectedly is no power in my house?
A: If the entire neighbourhood has lost power, first check the network company's fault releases. The network company probably knows about the situation already, and estimated repair times will be posted as soon as possible. The outage map shows service interruptions of Oulun Energia Siirto ja Jakelu Oy's power network services.
If the blackout only affects your house or apartment, check the fuses. If the fuses are fine and you have only recently moved in: have you made an electricity contract? If not, call our customer service to make one as soon as possible. The network company will generally connect your power during the next working day after the contract has been made. Restoring the power quicker than this is subject to a separate charge by your local power distribution network company.
Have you paid your electricity bill? If you have unpaid bills after reminders and the disconnection notice, your power will be cut. You can check your bill via your energy account Energiatili or by calling the customer service.
If your fuses and electricity contract are fine and you can find no relevant information in our maintenance and service interruption bulletins, contact your local power distribution network company. If you live in a block of flats or a terraced house, first contact your property maintenance service or property supervisor.
Q: I live in a house heated with district heating. My apartment has been warm until now, but now the radiators suddenly feel cold. What can I do?
A: First make sure your property is receiving district heat. Malfunctions of the district heating network are rare, and they are always communicated to customers. You should therefore check the fault releases (available only in Finnish). If the district heating network seems to be fine and you live in a detached house, check your heat distribution room. If you suspect a leak in the heat exchanger or there is no incoming water, contact our district heating fault service immediately. If you live in housing company, contact your property maintenance service.