Q: I live in a block of flats. Do I have to make a district heating contract?
A: No. If your apartment is part of a housing company, the housing company makes the district heating contract. You pay for heating in your rent or maintenance charge.
Q: There was a note with my district heating bill saying the cooling rate of my property is too low. What does that mean?
A: The temperature difference between the water coming to and leaving your property is called the cooling rate. The greater the cooling rate is, the more efficient your property's heat distribution system is.
During the heating season the cooling rate should be somewhere between 40 and 60°C. If your cooling rate is too low, an automatic message is sent with your heating bill. In the winter the limit is 25°C, while during the summer when little heating is usually required the limit is 15°C. If your property's cooling rate is too low, there may be something wrong with the heat distribution system of your property. In this case you should schedule a heating system inspection with us or contact your heating specialist.
Q: Can I use district heating to heat my bathroom floor?
A: We recommend using district heating for all heating needs in your property. Floor heating and ventilation can be connected to the water circuit of your thermal radiators. It is an easy way to achieve the desired floor temperature and keep your bathrooms floors dry. The payback period of floor heating implemented using thermal power from district heating is only a couple of years.
Q: Why is district heating considered an ecological heating method?
A: Thermal energy is always generated as a by-product in electricity production. In combined production plants that produce both electricity and thermal power this heat can be used for district heating. In combined production plants the energy content of the fuel can also be used very effectively with utilisation rates reaching almost 90%. Less fuel is required for producing the energy, and emissions are much lower compared to separate production of heat and electricity.
Q: What is the point of remote reading of district heating meters?
A: Thanks to remote reading we can provide customers with more accurate and up-to-date information than before. Equipment failures, for example, can be detected sooner than before. A sudden consumption peak may indicate equipment malfunction or failure. Having access to precise electricity usage data down to the day or even the hour is also very useful when planning the replacement of old components in the heat distribution system.