Customer service

Northern Power customer service helps you in all matters related to electricity, district heating, contracts and billing.

Our telephone customer service is open from Monday to Thursday from 8 to 6 pm, and on Fridays from 9 to 4 pm. Our customer service desk is open on weekdays from 8 to 4 pm.

Tel. +358 8 5584 3100
E-mail: osm@pohjoistavoimaa.fi
Postal address: PL 116, 90101 Oulu, Finland

Energy services for companies and organisations

Our experts are available to help you in all matters related to electricity, heating and smart energy services.

Tel. +358 8 5584 3101
E-mail: myynti@oulunenergia.fi
Postal address: PL 116, 90101 Oulu, Finland

Technical advisory service

Our technical advisory service helps you in all technical matters related to power and district heating connections, metering, operations and maintenance.

Our technical advisory service is open from Monday to Thursday from 8 to 6 pm, and on Fridays from 9 to 4 pm.

Tel. +358 8 5584 3100
E-mail: tekninenneuvonta.oe@oulunenergia.fi
Postal address: PL 116, 90101 Oulu, Finland

Fault service (24/7)

We monitor our heating and power distribution networks every hour of the day. Although our networks are very reliable, malfunctions may sometimes occur. Service interruptions are usually short and cause no serious impact. In case of service interruption wait calmly and keep an eye on the situation via our outage map.

Power network faults, tel. +358 8 5584 3222
Always report urgent problems and situations that may cause danger to health and safety by telephone. If you see streetlight cables hanging to the ground, an access door of a pylon open or a tree fallen on a power line, call us immediately.

District heating network faults, tel. +358 8 5584 3425
In case of sudden equipment failure or acute heat distribution problem you can call our district heating fault service at all hours.